System implementation and support specialist

Description

Persyaratan

Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.

Proven experience working as an system implementation and support specialist

Sound technical knowledge.

Proficiency in all Microsoft Office and Google Workspace applications.

The ability to multitask effectively.

The ability to work independently and as part of a team.

Strong analytical and problem-solving skills.

Excellent organizational and time management skills.

Exceptional communication and customer service skills.

Detail-oriented.

Tanggung Jawab

We are seeking a highly skilled system implementation and support specialist to implement and support software systems for our clients. In this role, you will demonstrate how software systems work to clients and their users, and answer questions relating to implementation. You will also be required to ensure the client is satisfied with the implementation.

Our products as follows:
1. Hospital Information System (HIS).

2. Insurance System.

3. Enterprise Resource Planning (ERP).

4. Education Manage.

To be successful as an implementation specialist, you should be proficient with system functionalities, and able to work well as part of a team. Ultimately, an outstanding system implementation and support specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

A brief about us: We have a very fun yet disciplined culture, a friendly environment that helps and pushes you to grow; and policies that make it not just possible but mandatory to learn, push your limits, and do great work that you will be proud of. We help and teach one another.

Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.

Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.

Communicating with clients throughout the software customization process to obtain feedback and approval.

Customizing software systems based on clients’ individual needs and specifications.

Educating clients via training on how to use purchased software systems and customized system features.

Creating a specialized document for each client as required, detailing all customizations made.

Installing customized software systems and all necessary components.

Ensuring that the project team is aware of key deliverables and project milestones.

Providing cost and time estimates to clients who require additional customizations to be done.

Providing 2nd level support after system successfully implemented.

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